Financial Information

FINANCIAL POLICY

The primary goal of our dental practice is to provide the highest quality, individualized oral health care in the most gentle, efficient and enthusiastic manner. 

All patients are required to pay for their treatment services in FULL on the day of each visit to our office unless prior arrangements have been made. Payments can be made with cash, debit, visa or mastercard at the time of treatment.

An approximate estimate of your investment in your dental health based on your individual treatment plan may be requested at any time. With a proper diagnosis and a timely treatment plan, most estimates we provide are accurate.

Outstanding balances on your account are discouraged, and must be cleared before the next appointment for any account member or within 30 days of treatment, whichever comes first. Appointments for non-emergency treatment may need to be postponed pending payment of outstanding balances. 

Delinquent balances over 90 days old may be referred to a collection agency at the discretion of the office. All referred accounts are marked "Inactive". In order to have your account "Reactivated", and continue to receive dental treatment in our office, the delinquent balance plus a "Reactivation Fee" of 50% of the delinquent balance referred to the collection agency will be charged to your account. Only after this total account balance has been paid in full can appointments be made and your account and patient status be reactivated.

Personal cheques are not accepted unless this arrangement has been made in advance.

A returned cheque fee of $40.00 (subject to change as bank fees increase) will be added to your account for any returned cheques. Before we accept another payment by cheque, the $40.00 fee plus full payment for the cheque that did not clear must be paid in cash, or by Debit, VISA or MasterCard.

Your dental appointments are scheduled carefully. Time, trained personnel and dental equipment are reserved for each procedure. Missed appointments add to the cost of dental care when reserved facilities are left waiting empty. We request 48 business hours advance notice for rescheduling your appointment. Your account will be charged a broken appointment fee of $40.00 for repeatedly missed appointments without proper notification.

OFFICE POLICY FOR PATIENTS WITH DENTAL INSURANCE

In order for our staff to assist you in filing your insurance claim you will need to bring your insurance card or information to your first appointment and at any time your insurance changes.

Understanding your Insurance

• You are responsible for payment at time of service unless other arrangements have been made prior to your appointment.

• As a courtesy to all of our insured patients, we will file your dental insurance claim forms.

• Although we file claims for you as a courtesy, your dental insurance policy is a contract between you, your employer and your insurance company. We are not a party to that contract.

• Your treatment plan is individually tailored, and is not based on your dental insurance benefits or lack of benefits.

• Not all services are a covered benefit in all contracts. Some insurance companies arbitrarily select certain services they will not cover. It is your responsibility to thoroughly understand the coverage and exceptions of your particular policy. Coverage issues can only be addressed by your employer or group plan administrator.

• Due to privacy laws, we cannot act as a mediator with the carrier or your employer.

• Our staff is trained to help you with questions you may have relating to how your claim was filed or regarding any additional information your carrier may need to process your claim. Please, ask if you have any questions.